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FAQ - Johfra Posters

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faq

 

“The art and science of asking questions
is the source of all knowledge.”

by Thomas Berger

FAQs & Tips

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Where are the posters shipped from?
Posters are shipped from Kent in SE England.
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Do you ship worldwide?
Yes.  The postal service is a great invention and stretches far and wide.
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How can I find out what the shipping costs are without actually placing an order?
Do the procedure as if you are placing an order and enter your billing address (and shipping address if delivery is going to a different place). 

Once an address has been entered you should have the correct shipping cost and can then cancel the order without proceeding further.  Any details you entered are not stored.

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How are the posters shipped?
All posters are shipped in sturdy tube cartons and clearly labelled with both a delivery and return name and address.
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Payment Information
Payment is via PayPal and there are two options available.

Firstly, if you have a PayPal account you simply login and process the payment as usual.

Secondly, if you do not have a PayPal account you can simply pay using a debit or credit card.  PayPal will not force you to open an account with them in order to process the transaction.

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Tips for removing the poster from the tube
People use all sorts of methods but the main thing is not to shake the tube excessively to get it out otherwise it could whoosh! out, land on the floor and get damaged.  Go slowly and take your time and in a minute or two it will be out.

My personal methods are as follows:

  • Ensure hands are clean and dry (wash them beforehand, dry thoroughly)
  • Open both ends of the tube.
  • Angle the tube slightly downwards (not too much of an angle but enough for gravity to help)
  • Give a gentle forward shake and see if the poster starts easing itself out.  If it does repeat the gentle shakes and the poster will move out enough for you to then use your fingers to ease it out the rest of the way.
  • Another method is to again angle the tube slightly forward and holding the tube with one hand you use the other to hit the higher end of the tube a few times.

I wear fleecy gloves when handling the posters so before you ease it out with your fingers you may like to put on at least one soft glove or use a soft tissue or cloth so your fingertips do not touch it directly.

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What is your Returns policy?

Returns

It is really important to me that all my clients are happy with their products but if you feel the goods I supply are not as described, defective, or the packaging is faulty then please contact me and tell me what the problem is.  You can email Bernadette at polaris@johfraposters.com.

However, if you wish to return your order please do so ensuring the product(s) is not marked or damaged and in the following timeframe:

  • UK – 5 days
  • North America – 12 days
  • ROW – 21 days

Please note I am not responsible if you damage the product when opening the tube or removing it from the carton and I am not responsible for damage in transit e.g. if the tube has been abused by the carriers.

 

Ship your item back to Us

Send your tube carton to: 4 Kingston Drive, Maidstone, Kent, ME15 6DA England.  Please remember to ensure that the item(s) you are returning is repackaged with all elements.

Please obtain proof of postage and email this to Bernadette at polaris@johfraposters.com.

 

Note: Details of the above are provided on every product page.

 

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I have my poster and would like to leave feedback
There is an option for you to leave feedback on every product page so simply go to the item you purchased and click on Reviews.

© 2015 Johfra Posters  |  All Rights Reserved  |  Web design by TANTARA

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